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Rocket Bomber - business

Rocket Bomber - business

Gadgets & Numbers, Comics & Apps

filed under , 10 January 2011, 17:06 by

Comics on the iPad: sounds great, doesn’t it? I mean, the iPad is a beautiful device, easy to use, comes from Apple so you know it’s cool (and others see the Apple logo on it so they know you’re cool, too), and… um… iPad! Why aren’t you getting this?

There are 6 million of them out there already — well, maybe a few less, but if there aren’t 6 million of them now, then Apple will hit that point really, really soon [source] — and if you’re not paying attention, that seems like a Really Big Number!

My problem with the iPad (indeed, with most platforms) is that no matter how cool it is, it’s still just a small part of the overall market. On top of that, things like the iPad and the Kindle are available only from a single manufacturer — compare to DVD & Blu-ray players, which not only are manufactured by dozens of companies, they cram them into computers, game systems, TV sets, toasters, everywhere.

here, have some numbers:

6 Million
– number of iPads sold.

4 Million
– Kindles, plus or minus: estimated between 2.5 – 4 million [source 1, and 2]

Less than 1 Million
– Nooks. Though I think there are at least a million in their supply chain at the moment at the rate they’re manufacturing them. I’m sure B&N will have a big press release when that hit that magic million number.

Looks good; but compare to

73.5 Million
– iPhones [source]

62 Million
– PlayStation Portables [source]

135 Million
– Nintendo DS units [source]

…and of course, a billion computers. One. Billion. And that’s computers in use, not just built and sold to date. The billionth computer was built and sold back in 2002.

Even if one considers the ‘captive audience’ part of the iPad userbase to be a plus, 6 Million isn’t as big as it looks. compare:

12 Million
– World of Warcraft subscribers. (not units sold, but monthly subscriptions)[source; see also]

16 Million
– Netflix subscribers [source]

30 Million
– Xbox Live subscribers (out of 50 Million XBox 360 units sold, so there are another 20 million potential customers) [source]

41 Million
– PS3s sold. Add in the 62 million PSPs and that’s a potential userbase of 103 million for the PlayStation Network, though there are only 60 Million PSN accounts at the moment [source 1, and 2]

##

There are 218 Million HDTVs out there [source]. There are 277 Million DVD players — adjusting for those who own several, that’s an estimated 92 million households with DVD [source]. Blu-ray is already up to 27.5 Million players [source] — and both DVD and Blu-ray require you to buy discs at $5-40 each (heck of a lot more than the cost of an app).

3.7 Million went to Yankees games last year. [source] 2.5 Million people watch college football games every Saturday in the fall, live [source] at massive stadiums across the country; countless millions more watch it on TV — well, OK, someone is counting: 20.2 Million people watched 208 telecasts during the regular season [source] and 131 Million watched the top 20 bowl games just these last 2 weeks [source].

Millions are easy numbers to throw around.

24 Million live in Texas. 37 Million live in California — 16 Million of those just in LA. 19 Million live in “New York”, 8.3 Million of those just inside New York City Limits, and 1.6 Million plus just on a small, 13-mile-long island in the middle of the Hudson River.

The install base for the iPad doesn’t even exceed NYC. Instead of developing an iPad app, you might as well open up a comic shop in the Bronx.

##

Of course I’m being both sarcastic and facetious, throwing numbers around just to prove my own straw-man argument about the futility of the iPad as a platform. That, and I like trivia.

But go back to the very first set of numbers: including the iPad, there are about 12 million or so e-readers out there: 12 million out of a US Population of 308 Million. That number could double each year for the next 5 years — true exponential growth — and at that point there would be one e-reader for every 4 TV sets, or one for every three computers — actually one for every six computers because by 2014 there will be a projected two billion computers in use. [1.4 billion tv sets, source, via – and doubling each year for 5 years is 25, 3200% — a total of 384 million ereaders world-wide in 2015.]

If we include tablets (a category that also subsumes the iPad) then maybe, yes, there will be 300 or 400 million “e-readers” — portable devices which can display books — in five years’ time. But we’re wandering a bit far from the initial premise at that point, and just because something can display books, doesn’t mean users will buy ebooks (or even read free ones).

Can you make money from an e-book? Sure. An individual author could likely make enough to live at or around the poverty line, depending on how hard she works to market the book. (Merely producing the ebook isn’t enough, as it just gets lost in the millions of available titles.) Can you make money from digital comics? By themselves? —no. But some webcomickers seem to be doing a fair job selling stuff while giving away the comics for free, and also selling books (physical books, self-published) – typically also while still giving away the comics for free. There are discussions of how to do this, resources for artists, and rare success stories on the internet, if you look [try typing something like “living on webcomics“ into a search engine, for example].

But both relentless author self-promotion and successful (or not) web comics rely on the internet, accessable from one-going-on-two-billion computer screens, your iPad, your smart phone, and even the occasional TV set besides. Using the net increases your potential audience by a factor of hundreds, maybe even a thousand.

Can DC and Marvel make money from an iPad app? Sure. Some small fraction of the 6 or [eventually] 20 or [maybe even] 100 Million iPad owners are comics fans, and some of those have money, and some of them might even be willing to buy comics for the iPad.

And 1% of 1% of 1% of a Million is still a dollar. Small fractions can add up, and some fractions might be bigger than just 1%. But why limit yourself?

What happens if the one company that makes your one platform suddenly goes out of business? This isn’t a risk with a DVD, because many companies make DVD players. This isn’t a risk with a book, as you don’t need a device to read a book at all. (Well, maybe a lamp – or reading glasses.) And I’ll grant that it likely isn’t a risk with Amazon or Apple either, at this point — But why limit yourself?

What if the *brand new thing* in 2012 isn’t an iPad, and isn’t compatible? Sure, you have your established userbase (for as long as they own and use the old devices) but unless you can port things over, your business and app sales just stopped growing and your days are numbered. It would be a relatively easy challenge to overcome, but why limit yourself to just the “now”, and just one platform?

I think we all can see the appeal of digital comics (and by extension, other full-color heavily illustrated books like school texts, cookbooks, travel guides, art books, and ‘how-to’ guides of all types). And the iPad is a great device. The two go together like peanut butter and marshmallow creme — sure, not to everyone’s taste but some folks will swear it’s the best thing between two slices of bread. Someone will come up with a way to make money off of iPad comics, and they might even make a lot of money.

But the company or individual who comes up with an internet-based solution to the digital comics problem is going to make a lot more money, and might even change the publishing industry.



The New B&N Nook Color

filed under , 11 November 2010, 13:33 by

Hi Kids.

So…

before I post all the crap I’ve been looking up on the internet since, well, September and quite a bit more intensely the past few weeks, it is necessary to post a disclaimer — it ran a little long, though, so I bumped it to the bottom of this article. Short version: I work for, but do not and can not speak for, Barnes & Noble. Clear?

So let’s talk about the Nook Color.

##

Background:

Engadget, 19 October 2010: Barnes & Noble holding a ‘very special event’ 26 October

A number of other media outlets also reported on the upcoming 26 Oct. ‘event’, presumably because they all got invites. Didn’t take long for the news to ‘leak’

cnet News, 21 October: Source: New Nook is Android-based, full-color

And the announcement:

[source: Techworld via YouTube]

Paul Biba of TeleRead took some video during the B&N presentation and posted it in two parts — I won’t bother to embed it here, but the links are there for those who just have to see it — and plenty of details are in the offical press release. Both cnet and engadget were on hand, and posted videos from the demonstrations made to the press after the event. B&N posted a promotional video to their nook website, and you can go watch it if you’re feeling masochistic, though I prefer the edited version Gizmo posted to YouTube.

Select Reactions:

Crunch Gear, 25 October: The Color Nook Could Be The Tablet Tipping Point
Salon, 26 October: Barnes & Noble’s new color e-reader: Locking down its new Nook tablet, the retailer cripples a potential breakthrough
Ars Technica, 27 October: Nook Color features LCD display, shorter battery life at $249
PCMag.com, 27 October: Barnes & Noble’s Nook Color Makes First-Gen Nook Obsolete
electronista, 28 October: Nook Color follows Apple’s ‘curated’ app model, uses ARM A8
cnet, 29 October: LCD vs. e-ink: The eyestrain debate
The Onion, 1 November: Barnes & Noble Releases Color Nook
Forbes, 3 November: The NookColor Won’t Save Barnes and Noble

If you’re interested in keeping up to date, you might bookmark appropriate searches at engadget, gizmodo, TechCrunch, and Google

##

Despite what anyone else might say in columns or thought-pieces, no one was predicting a new Barnes & Noble ereader.

The first rumors landed 2 days after B&N extended invites to its unspecified Media Event, and I know this to whatever degree of certainty web searches provide: I’ve bookmarked a specific Google search, ‘ereader rumor’, restricted to only the posts in the last 24 hours and I’ve been checking it daily since 23 September. That particular search turned up the same 20-30 pages for weeks, right up until… wait for it… 20 October, the day after the B&N press invite for a 26 October media event. Sure, folks have predicted color e-readers for a while now, kinda ignoring the color screen attached to 99% of PCs and laptops—which function quite well as an e-reader, as does the iPad—as apparently, the platonic ideal form of an ‘e-reader’ must be a handheld device that is neither a ‘phone’ or a ‘tablet’. Very specific, for some reason.

[and the same might be said for ‘e-books’ which for some (the same?) reason must be read on an ‘e-reader’ — and this reading experience is somehow more sublime than reading mere ‘documents’ or web pages off of your computer screen, even though 90% of us do 90% of our reading on the internet on an LCD, day in & day out for years now …but that’s a different rant.]

The problem with the tech press is that they are techies — they know too much. Anyone in a position to comment authoritatively on the matter has been following tech trends for decades and knows not just what’s coming out this autumn, but also the trends and new technologies that will likely come out in 2012 or 2013 — It is rare to blindside someone in the tech press (though Apple seems to be capable of at least mild surprises once a year or so) and no sooner is a new device released, than they begin to tear it down. [literally, in some cases, but metaphorically also]

Nothing is quite good enough. The 4g iPhone was all but perfect, but one could sense the barely contained glee bloggers and journalists took in reporting the attenna problems. The iPad is great, but it doesn’t have a keyboard and at all of 1.5 lbs., apparently it’s a leaden albatros around users’ necks. The Palm Pre was also near-perfect, but since the user base was too small there was no hope of a robust app store.

Easy-to-use gadgets get docked for not being ‘open’ and user-customizable, Open gadgets get points taken away for being ‘chaotic’ and hard to learn, and great gadgets of all sorts get panned because they’re sold with (and subsidized by) data plans from phone companies that tie you in for years. (Oddly, devices sold without the phone-co.-subsidy are then criticized for being too expensive.)

There is no way to keep the internet happy: Haters are going to hate, partisans of one brand will always disparage all others, and even perfect isn’t good enough, because perfect takes too long and the tech will be six months old [*ancient*] by the time it comes out.

Not that the Nook Color is perfect — with specs as advertised, it represents a set of compromises: decisions made to optimize user experience while keeping costs below one of the ‘psychological barrier’ price points [$50, $100, $200 — big round numbers]. But when reading articles condemning (or praising, but mostly condemning) the new nook, it’s good to keep in mind that these writers and reviewers are techies, and both their knowledge base and expectations are different from the general public — for sub-$500 units, different from the devices’ target market.

##

Nook Color: So what is it?

It’s an android tablet. No getting around that. It runs android, looks an awful lot like the emerging leader in the android tablet category [hey, there’s a lot to be said for being first, Samsung is going to build up a lead here] and let’s face it: the new nook has a LCD screen — in what seems like a step backward for e-readers [e-ink was one of the few selling points]

Ah yes, but what of that screen? LG VividView LCD. For most folks, I’m sure that means nothing. I’d certainly never heard of VividView, though I am familiar with LG — one of the top three manufactures of LCDs (second only to Samsung, in fact, and both based in South Korea) and certainly, they are folks who know screen technology. With bit of strategic Googling, I can demonstrate that VividView isn’t brand new; it’s been used for a couple of years now in high-end gaming laptops – and in those applications, easily HDTV capable. Now, I sincerely doubt the Nook Color is going to run HDTV – this is a $250 handheld and the stated resolution is 1024×600 (on a 7” screen; might I remind you that 1024×768 is often found on 14” laptops? —and that the resolution of the 10” iPad screen is also 1024×768?) and I don’t want to be blinded by the numbers; but the screen tech (despite not being Mirasol or color E-ink) certainly seems nice. I’m sure this lovely display is a battery hog and one of the reasons I’ll only get 4 hours (B&N says 8, and I laugh) between charges, but I’m eager to actaully see it. The Samsung Galaxy Tab has the same advertised resolution, 1024×600, for their 7” – though obviously Samsung manufactures the screen in that one. I’m looking forward to the write-up by a reviewer with access to each.

##

The other half of the “android tablet” dynamic isn’t the ‘tablet’ part: the new nook seems to run android apps pretty much out of the box [according to reports] — though it won’t connect to an outside app market of any sort; what’s available will be only whatever B&N deems worthy. While that seems like an unnecessary speed bump, B&N is positioning and selling the device as an e-reader, and has an open invitation to all developers. I called it a mere ‘speed-bump’ for a reason; either some smart cookie will figure out how to hack the nook without crippling it (allowing it to run side-loaded apps while preserving the B&N e-reader functionality) or Barnes & Noble may just sell enough of these to make it an attractive market for developers, who really only have to tweak and gloss already finished android apps so they look good on the nook …and the Galaxy Tab, which as noted has the same screen resolution and OS so there will likely be some synergy

— and since synergy has been so overused, I’ll link to wikipedia and also define it here: “two or more agents working together to produce a result not obtainable by any of the agents independently” — I might advise my employer to be very generous in regards to what programs make it into the nook app store as there is an opportunity to develop a 7” android ecosystem — with the Samsung device soon to be available through Verizon and Sprint, and of course sales of the Nook Color (at at least $100 less than Samsung’s unit) and I know, I know, we’re selling e-readers and not computers, but one should not discount the “after market” or all the uses a consumer—a purchaser of our product—might want to employ, all of which add value and increase sales — you know, if Sony had tacitly accepted PSP hacks instead of cracking down, the PSP might be outselling Nintendo DS right now — and might even be a passable e-reader, to boot.

##

So there it is; about all I can think to say about the new nook without actually having my hands on one.

Though I might note one other bias I think the nook encounters in the internet/technical press: Anything we do automatically gets discounted because we were two years late to the ball and we’re not a ‘tech’ company — it’s like your frumpy old aunt is getting dolled up and trying to crash the party.

As to being late: Apple is always late. They introduced iPods after MP3 players had been around for years, a phone after smart phones had been around for years, the iPad after netbooks had been around for years. [I’ve been over this in detail] Now, my [*cough*] beloved employer is no Apple, but being late isn’t bad.

And as far as not being a tech company: yes, I know many of you have Barnes & Noble ‘sussed out’ – there is a box somewhere in your head, labeled ‘bookstore’ or ‘place to plug in and check my email in an emergency’, and that’s the only role you can think of for Barnes & Noble.

We’ve offered wifi to customers for longer than I’ve had this blog; initially it was available only to paying customers, but we’ve had wifi in store since 2004 — what, 6 years as an internet service provider doesn’t count? — and for those of you who have been constantly re-learning and re-certifying for the past 20 years, where did you buy your computer reference books? Hm? Oh sure, you all buy them from Amazon now, but who stocked the books the Amazon programmers themselves used prior to 1994?

We’ve been here all the time.

I have to admit: some of the folks at the top are booksellers to the bone, and they don’t get the ‘new’ tech. But that’s why Steve Riggio stepped aside to let Bill Lynch take over as CEO — and B&N has had a website since 1997 (13 years now); & before the launch of BN.com, the company was selling books via CompuServe and America Online — OK, so that was a bad move in retrospect, but B&N was out there, out in front, back before a lot of you were on the ‘net.

Some might hate to admit it, but Barnes & Noble is a tech company: we are the entry point for learning, a provider of free internet for that sizable minority of ‘wifi gypsies’, and since last year: we sell portable electronics. Say what you want, but B&N has 20% of the e-book market and 1400+ stores and folks like me — who don’t have to defend the company…

You know, let me take that back a half-step: B&N corporate has cut my store payroll by like, 35% over the past couple of years and that, quite honestly, is killing me – I have a more than adequate base from which to criticize

…but that aside (or even taken into full consideration) – I still sell books, and I still work for Corporate Overlord Big Box Books, and as a blogger I might be considered an ideal interface to bridge old-school-physical-bookselling into the post-internet age, but not a one of my posts is sponsored or authorized by my employer, and I am at risk when I write about topics this close to home.

That’s a bit far afield from my point [though I consider it a necessary detour] –

I can’t help but get this impression from the tech press to date, “The Nook Color looks like a great tablet for $250 – a real bargain, even – it’s a shame it comes from Barnes & Noble”

##

##

The Disclaimer

  • Barnes & Noble signs my paycheck. I’m not an ‘insider’ at the corporate headquarters, though, or an engineer (or even the janitor) at the shiny new Barnes & Noble Digital division in Palo Alto. [which is hiring, btw. obviously that link is time-dependent; this article was posted 11 Nov 2010.] I’m just field management, one out of thousands of Store Managers and Asst. Managers and dept. managers that actually run the damn stores.
  • I’m not authorized to speak for Barnes & Noble. Period. Not officially, not “off the record”, not under condition of anonymity: nothing.
  • Barnes & Noble doesn’t tell me squat, past what you can go read for yourself at their website. OK, so I know a little bit more about my store, like payroll and sales targets, but I don’t share that information for obvious reasons.
  • When I clock out and go home and start drinking, I’m a blogger. Every word you’ve ever read on this blog is just me, Matt Blind: otaku fanboy loser, geek-correspondent-at-large, introverted alcoholic blogger. I’m also a bookseller, and I bring that perspective and experience to my posts, but I am in no way privy to any insider info on this one.
  • And even if I knew something, I couldn’t tell you. In fact, if I knew even a few, minor details that would be enough to preclude me from posting any sort of analysis on this topic at all. You know, because I could get fired and whatnot, since fool that I am I’ve been writing RocketBomber (and blogging for years now) under my real name.
  • indeed, “M. Blind” is neither a nom de plume nor nom de guerre — though it quite handily looks like one, something I’ve used to my advantage for close to two decades on the internet. (I started at Georgia Tech in the Fall of 1992 and one of the first things they assigned me was an email address.)

So, I speak for myself. I don’t have a crystal ball or Mímir’s head in a bag. I’ve got the internets, a search engine, a cooler full of beer, some leads, and the burning desire to know.



Unique Bookstore Experiences: The Last Picture Show [case study 4 of 5]

filed under , 8 November 2010, 13:25 by

The old book retail model doesn’t quite work anymore, not in a world with online, discounted sales of physical books and instant downloads of e-books. But some of us (myself included) aren’t ready to let go of the ‘bookstore’ quite yet, and there should be some way to make a bookstore work even as book retail [as we used to know it] is significantly marginalized and in large chunks replaced by online analogues and substitutes.

One merely [merely, as if it’s that easy] has to “rethink the box” and come up with a new way to run a bookstore.

Previously:
Study your History. Recognise your Motives. Location, Location, Location. Know your Customer Base, and your Staff. Hire folks who love books. Find your Niche. Consider your Product Lines, Stock Your Shelves, Set your main-aisle displays, consider Alternative display strategies, take a second look at What the Customers Want and Why Even Annoying Customers are Important. Answer for yourself whether raw dollars or customer service is more important to your store, and its future. Stare again in dismay at the Profit Margins. Try calculating your upper-limit affordable rent and affordable salaries along with revenue from inventory (with a side of coffee) and compare your numbers to average industry per-storefront sales.

Unique Bookstore Experiences: ZeroIntro123

Chronologically: 123456789101112131415161718192021222324252627282930

##

The New Model Bookstore

What we want is The Landmark, Destination Bookstore — like Powell’s City of Books, The Strand, or Shakespeare & Co. — but since that’s not enough anymore, we also need a “hook” — hopefully the hook also involves another revenue stream [20 years ago, adding a café was the “hook”; coffee was enough] but in a post-internet age you have to bring more than that: not just a Bookstore, but a Unique Experience.

criteria: multi-use space, multiple revenue streams, destination shopping, curated collections, weekly events and big-name, newsworthy Capital-Letter-E-Events — along with something extra

##

Case Study #4: The Last Picture Show

Let me take it back a step – Last year around this time I was walking everyone through some simple guidelines for real-estate development, which sounds a lot fancier than what the actual posts entailed: figuring out a good place to locate a bookstore.

Among other rules of thumb, I told aspiring shopkeepers to pay close attention to their neighbors – being next to a restaurant or other retail was considered a bonus, being out in the middle of nowhere was not recommended (despite the cheaper rent). One advantageous adjacency that I don’t remember mentioning was movie theaters: being next to a movie theater is as close a guarantee of customer traffic as you’re likely to get in retail. Folks go out to the movies, and either just miss a showtime (and have to wait an hour or two) or the show they want is sold out so they choose another (and still have to wait 30-40 minutes) or rarely, they plan ahead but don’t encounter traffic or other delays, and so are early — typically they’d just sit in a theater watching the same 4 minutes of the movie screen equivalent of a screen saver (about 5 times over) but if there were an option many folks would much rather flip through magazines or take a look at the new releases. And maybe they come back after the show, for coffee and to talk about the movie, and just maybe to buy something that caught their eye.

If you can locate your bookstore along a restaurant-shop-theater axis, you’re golden: Given the difference between movie showtimes, the time to get seated and served at a restaurant, and other variables (John is running late, again, or Kristen called and she wants to bring her roommate so now they’re going to be another 10 minutes) there will almost always be an hour or so for customers to waste — and what better way than to spend some time than in a bookstore?

Someone who already has a coffeeshop in house will of course also be trying to get folks to eat (or at least snack) at the bookstore before they see the movie – instead of another restaurant. Indeed, a smart risk-taker might imagine putting a restaurant and bar inside the bookstore, to capture even more of that before-and-after-the-show business.

It takes a mad genius to make the next intuitive leap, though: heck, why not put the theater in the bookstore?

while I am a mad genius, I don’t get credit for this idea: my Music Department Manager, Brad, gets the nod here. At Big Box Books, we also sell DVDs (and an increasing amount of Blu-Ray) out of the music dept., and Brad has noticed several trends over the past couple of years – At least at our store, the disc-buying customer is much more cinema ‘literate’, and they tend to be collectors.

We can build on this [in fact, we have] and make it a point to reach out to this customer base. As a result, we sell more blu-ray, box sets, and Criterion than anyone else in the metro area – and maybe much further. Tapping into a collector’s market is great, as you see certain all-but-guaranteed sales in select categories with each new release. The Criterion & blu-ray markets are also nice for the higher price points: when list price is $40-50, even in a once-a-year 50% off sale ($20) you’re banking $10 a disc (and at those prices, the real collectors buy much more than just single discs.)

So extend that out just a bit. Open up a book & disc store with an art-house style theater inside.

Doesn’t have to be a huge, megaplex, stadium-style cavernous hall of a theater – something of a scale with your market and intended audience – indeed, a multi-use space better suited for live drama (though with enough room for a decent screen) would be a much better choice. Say 200-275 seats.

One way to envision this strange hybrid is to consider the local movie cinemaplex — that one with 10 screens and the football-field-sized parking lot out by the mall is a fine example. Their lobby is huge — really oversized and seldom used, even when folks are standing in line for Star Wars or what-have-you. Sure, there is the concession counter (also grossly oversized; I’ve seen a Starbucks do 5 times the business from a counter a fourth as big) and maybe some video games off to one side, but otherwise there is nothing but carpet, bare walls, and the occasional movie poster. Say we took that unused floor space and did something really simple: took 10 sq.ft. to add a small counter selling movie soundtracks. Folks just saw the film and some of them no doubt loved the soundtrack – why make them wait? Sell them the CD before they leave; they can listen to it in the car on the way home. Talk about a specific retail opportunity & exploiting an ideal market; you know, given the low investment cost (you’d need to stock, at most, like 10 different CDs – a far cry from the hundreds we have at the bookstore) and the similarly low payroll (a single person for like 10 minutes at a time as each show lets out) and the fact that the CDs could be locked in a display case—and you’re only handed a copy after the sale at the register— I am really quite surprised none of the cash-strapped theater chains hasn’t tried this already. Maybe as a one-time thing, or special promo (“buy 2 lg. drinks and a popcorn bucket for $22 and get a free CD!”) but so far as I know, it hasn’t happened.

Now, stretch it just a bit further: Showing Iron Man 2? Why *aren't* you selling the first Iron Man on DVD in the movie lobby? Allergic to money?

##

The idea behind “The Last Picture Show” isn’t to save the movie theater; in fact, just taking one failing business (theaters) and combining it with another slowly-dying business (retail sales of CDs and DVDs) is far from a recipe for success.

But, the whole can be more than the sum of its parts: think small, and build up.

  • Art House style theater? check. Make it a multi-use space, suitable for small music ensembles or even live drama.
  • Concession Stand? Nope – Instead: the ubiquitous bookstore coffee shop (sure, we’re still charging $4 for a large drink, but for some reason people don’t blink when it’s a coffee-based-milkshake) with something better than just candy – a decent sandwhich, to start with, and maybe even a small sit-down restaurant.
  • Bookstore? again, check – but focused: ‘literary’ fiction supplimented by bestsellers and select genre fiction; biographies, select history & non-fiction titles; ‘coffee table’ books on cinema & things like “The Art of” and “The Making of” specific films; and obviously if someone ever made it into a movie we’ll want to stock that book.
  • CDs? well sure, soundtracks, natch, but also a larger selection of classical and jazz – even at the expense of other “popular” CDs. The kids will download stuff (legally or not) so we’ll want to focus on music that requires more, hm, experience to appreciate: the thoughtful customer, the one with more money and a willingness to spend some of that money at a place that stocks (and can recommend) music.
  • And of course, we’ll want to have DVDs and Blu-Ray: imagine, say, 3 times the floorspace of a Big Box Books (5-10 times what a Walmart or Target allots) and instead of inefficient floor bins, try putting most of them (the long backlist) into something much more like bookcases — at least along exterior walls.

Oh, I know why there are these bins that only hold (at most) 300 discs each (on 5sq.ft. footprints) in wide open floorplans: it’s to open up sight lines, so we (retailers) can always see what’s going on, at least nominally to deter theft.

Hate to say it, but it’s not the kids who steal our stuff anymore. Some professionals still do it (though I have to wonder how much they make fencing the stuff? it almost seems like too much trouble to list it on ebay for what folks are willing to pay…). And there might be other ways to deter theft; just because we have always done it one way doesn’t mean we have to continue – or even that it works.

Anyway: an extensive catalogue of discs (music & video, and video in whatever format is currently selling) combined with a decent café, a curated selection of books, a lovely place to hang out in and kill time, and the theater:

Aside from “art-house” films one could do almost-first-run films (skip the brutal opening weekends and just pick up stuff on its way to the dollar cinema, or to DVD) on Saturday nights, or cartoons once a month on weekends if you plan to also have a kids department, or special programming (Marx Brothers or Three Stooges, John Ford Westerns or Ed Wood Shockers, Japanese cinema—or anime, for that matter— Rocky Horror if you don’t mind the clean up, complete filmographies of Woody Allen or Godard or Kurasawa or Bergman or Weimar-Era German Noir or whatever you can think to program (and can get your hands on). [Here’s one easy idea if you can sign up for it.]

And the kicker: setting up author events in-store? Wouldn’t it be great to have a theater for that?

One of the struggles of book retail is getting people to come into the store; that’s why we have the comfy chairs and free wifi and don’t yell at you for not buying that humongous stack of magazines you just read cover to cover and didn’t even put back — oh, we still hate you for it but we smile and ask “find eveything you need?” in a friendly tone [through gritted teeth] as we clean up after your cheap, lazy ass. We need the traffic, as it is difficult to sell anything to folks if they don’t come in at all.

One of the struggles of a theater is that they are really only used for about 20 hours a week — out of 168, approximately 100 of which the theater is technically “open” but not working at anything close to capacity — for much of each day, even a Saturday, the huge house sits all but empty; there are movies playing but only to small handfuls.

So, we combine the two, seeking out the ‘literary’ aspects of a theater and adding in some of the ‘fun hangout’ aspects of the bookstore. We recoup the criminally underused space of the theater lobby to run a cafe and bookstore, we leverage the movie screen to help us sell DVDs and blu-ray discs, we capture the half hour a typical theater-goer will waste waiting for the next showtime and use it to sell books, and maybe we even manage to get in on the dinner-half of profits from folks going out for “dinner and a movie”.

With enough square footage (and a few millions) this idea would scale up into something grand. A truly unique experience. Even in a slightly smaller store, though, it could still be something quite special.

Concept: A movie theater that is also a bookstore
Related: sales of movie soundtracks, DVDs, and other discs
Relevance: People still consume visual media; and some things need to be seen live, in person, “on the big screen” – even in a world with internet streaming and downloads, there is value in the experience. We’re just suggesting a way to combine several, potentially related experiences into that perfect chocolate-and-peanut combo.

Let me sell it to you: well, I tried. Read the rest of this post.

Killer App: Taking a large iced coffee and a hot sandwich into a movie. (Are you kidding me? We’ve been smuggling food in for ages; maybe that says something about the available food?) — also, the bookstore as an Event space, not just a time-killer or occasional shopping trip
Alternate Profit Centers: I don’t know; popcorn, maybe? :)

##

“The Last Picture Show” is a 1971 film by Peter Bogdanovich, and a 1966 novel by Larry McMurtry — noted author & also, a bookseller. The name seemed perfect for this concept.



Unique Bookstore Experiences: The Reference Desk [case study 3 of 5]

filed under , 5 November 2010, 01:15 by

The old book retail model doesn’t quite work anymore, not in a world with online, discounted sales of physical books and instant downloads of e-books. But some of us (myself included) aren’t ready to let go of the ‘bookstore’ quite yet, and there should be some way to make a bookstore work even as book retail [as we used to know it] is significantly marginalized and in large chunks replaced by online analogues and substitutes.

One merely [merely, as if it’s that easy] has to “rethink the box” and come up with a new way to run a bookstore.

Previously:
Study your History. Recognise your Motives. Location, Location, Location. Know your Customer Base, and your Staff. Hire folks who love books. Find your Niche. Consider your Product Lines, Stock Your Shelves, Set your main-aisle displays, consider Alternative display strategies, take a second look at What the Customers Want and Why Even Annoying Customers are Important. Answer for yourself whether raw dollars or customer service is more important to your store, and its future. Stare again in dismay at the Profit Margins. Try calculating your upper-limit affordable rent and affordable salaries along with revenue from inventory (with a side of coffee) and compare your numbers to average industry per-storefront sales.

Unique Bookstore Experiences: ZeroIntro12

Chronologically: 1234567891011121314151617181920212223242526272829

##

The New Model Bookstore

What we want is The Landmark, Destination Bookstore — like Powell’s City of Books, The Strand, or Shakespeare & Co. — but since that’s not enough anymore, we also need a “hook” — hopefully the hook also involves another revenue stream [20 years ago, adding a café was the “hook”; coffee was enough] but in a post-internet age you have to bring more than that: not just a Bookstore, but a Unique Experience.

criteria: multi-use space, multiple revenue streams, destination shopping, curated collections, weekly events and big-name, newsworthy Capital-Letter-E-Events — along with something extra

##

Case Study #3: The Reference Desk

The typical North American will change careers at least three times during their career lifespan and will have an average of three to five different jobs within each career change. Depending on the size and scope of your ambitions it may take one to three jobs to reposition yourself. This is not as daunting as it may seem, since the average North American job only lasts 2-3 years. Thus, planning a career transition is an essential life-skill, and requires strategy and planning. [source: some blogger – additional note: “blogger” as a job/job title didn’t even exist 10 years ago]

So we will be (or should be) constantly learning throughout our lives, tooling up for the next job or retooling entirely for a new career – or just brushing up and picking up new skills to help ourselves in our current employment. Once upon a time one would waste invest four years in a decent college education, and that would be enough. Employment wasn’t guaranteed, but provided you actually finished a 4-year degree you could usually get in on the bottom rung of a management ladder and a comfortable middle class lifestyle seemed all but a promise, even a birthright.

I think successive bubbles and outsourcing and technological advancements and loss of manufacturing and what might be termed the New Reality have shown the old model to be a lie. It’s a shame high school guidance counsellors are still feeding this crap to impressionable 16 year olds — “Just go to college, dear, and everything will be allright.”

I call bullshit. For the record, I spent seven years in college — at a major, nationally recognized research university — and I work retail.

I may be grossly over-qualified, and I’m management, and I had my own reasons for wanting to work retail, specifically book retail, but that’s kinda beside the point. After 10 years in books, I’d have to go back to school if I wanted to do anything in any of the fields I studied at university. My education is, sadly, out of date.

The truth we should be telling high school juniors is that their first job out of college will be in a field that hasn’t even been invented yet. While at university, they should study problem solving, as much math as they can stand, a broad slate of other basic sciences (both hard science and social science), and the basics of business and entrepreneurship. Anything more specific than that is going to be on-the-job training anyway.

It’s fine to have a focus, admirable even. A concentrated study in anything is good for you, and looks good on an application. But one should endeavour to learn how to learn, and how to apply your knowledge base and skill set in creative ways to solve problems — that is what will help you best, moving forward. Commit to life-long-learning, never settle, never get too complacent — because even a white collar job that requires a college degree is no guarantee of lifelong employment.

##

To that end, and to support it, I’d like to propose a new type of bookstore. I call it “The Reference Desk”.

It will likely look a lot like Powell’s Technical Books — you folks in Portland are so freakin’ lucky it almost makes me sick — but I might do things just a bit differently if I were setting up my own shop.

Concept: life-long learning, job re-education, computer books & test prep & all sorts of hard-to-find or seldom stocked technical books.
Related: Text books — but only to a point. This isn’t the college bookstore. If the nearby nursing college wants to use us as an alternate (or primary) bookstore, that’s great: but they need to give us title lists. This annoying habit of just cutting students loose with the advice that the books ‘are available’ from nearby bookstores needs to stop. Now.
Relevance: Did my long intro not spell out the relevance of a post-college-collegiate bookstore?

Here, Let me sell it to you:

From my personal experience: about 75% of the customer calls (and occasional in-store request) that end in a “no” or “I’m sorry we can’t order that” are directly related to text books. [Protip: kids, calling the local Big Box Books isn’t how you buy textbooks. We’re not a college bookstore; we stock novels and bios and history and astrology and kid’s picture books – if you want Intro to Polynesian Fertility Rites you’re going to have to buy it on campus, order it online, or plan ahead – because there ain’t no way in hell I’m going to have a copy on the shelf. —and an aside: you think we’re going to be cheaper? Man, I would laugh myself into unconsciousness if I hadn’t heard it a thousand times before. Sure, you need it for class tomorrow; but a lack of planning on your part does not constitute an emergency on my part. Tough cookies, kid; and I hope this little exchange serves as a learning experience.]

However: A customer need that isn’t being filled by Big Box Books is an economic opportunity for the bookstore that can fulfill those needs.

It’s not just students, though: again, my rough estimate is that 75% of folks who come in looking for a computer book just can’t find it in the store — and there are folks looking for electrical & building codes, construction cost estimating, medical reference, project scheduling & management, guidance for setting up and running non-profits, and at least 90 other specialized fields that I haven’t even heard of yet. [except Organic Ostrich Farming – I’ve heard of that one; there is at least one customer looking for that book – if it exists. But I’m sure there are 89 other technical fields that are even further out there and that customer just hasn’t walked through my door yet.]

Alternate Profit Centers:

  • Used books. Set up a system, say a set sale price (60% of list) with a set buy-back (30% of list) and just keep cycling books through the store. Since customers know that not only do they save 40% off the price of a new book but can expect to get 50% of their money back, dependent on how well they maintain the condition of the book – well, it might just earn our store quite a bit of repeat business. There would need to be very clear guidelines and expectations for customers, along with some real sticklers and hard-asses to work the buy-back desk, but this is something, unique, the sort of thing you just don’t find at other bookstores. As a bookstore owner, you’re looking at much larger initial outlay (you’ll need a separate budget for this, as it will take a while for the system to break even) and the stock will need to be periodically purged (annual clearance sales) but it’s something that could be made to work.
  • Coffee, and food: I know folks are going to come in and camp out all day and study, or work their way through GMAT and GRE guides one question at a time (on scrap paper, not writing in the books – so they don’t have to buy them) and they’ll meet with friends and study partners and all the rest of that. Fine. I’m even willing to add extra tables & chairs (& outlets, for laptops and phones) and all that is not only not annoying, I’d love for you to come in for 16 hours a day. Even if you don’t buy my coffee or sandwiches, who do you think is earning money off of the vending machines? I could set one up that sold nothing but 20oz bottles of Mountain Dew for a dollar a pop and with this crowd, I’d likely be able to retire in ten years.

That Something Extra: Set up two ‘stores’ — out front, you have your coffee shop, free wifi, laptop friendly floorplan, all of last year’s books on convenient shelves, a Pocket Ref and Occupational Outlook Handbook on every table – multiple used books in the ‘reading room’ available to browse, or buy. But anything brand new, the most current edition, the latest version of the software, whatever is in demand — yeah, that’s going to be in the back. And by “in the back” I mean you’re going to have to pay for it in advance. But as stated: last year’s model is probably already sitting on a table in the reading room. Go ahead, read it. Steal it. You won’t be able to sell it back to me without one of our receipts, and it’s already out of date – still of some use, no doubt, but not something I’m as worried about. All the good books are “in the back”.

Killer App: 25,000 square feet of technical, educational, reference, and computer books — actually, let me make that 30,000 sq.ft., or more — with a place to plug in and plenty of interesting books to hand, and the one brand new computer guide you’re looking for in stock today

This wouldn’t be the easiest bookstore to set up and run, and it might do much better in some communities (Palo Alto, CA; Cambridge, MA) as opposed to others — but if your hometown is a college town, or a capital, or a major hub of whatever sort, especially if you have a strong entrepreneurial base — then I think you can not only make this work, after you’ve been open for a year folks will ask, “Now why didn’t *I* think of this?”



Unique Bookstore Experiences: Living Memory [case study 2 of 5]

filed under , 4 November 2010, 14:11 by

The old book retail model doesn’t quite work anymore, not in a world with online, discounted sales of physical books and instant downloads of e-books. But some of us (myself included) aren’t ready to let go of the ‘bookstore’ quite yet, and there should be some way to make a bookstore work even as book retail [as we used to know it] is significantly marginalized and in large chunks replaced by online analogues and substitutes.

One merely [merely, as if it’s that easy] has to “rethink the box” and come up with a new way to run a bookstore.

Previously:
Study your History. Recognise your Motives. Location, Location, Location. Know your Customer Base, and your Staff. Hire folks who love books. Find your Niche. Consider your Product Lines, Stock Your Shelves, Set your main-aisle displays, consider Alternative display strategies, take a second look at What the Customers Want and Why Even Annoying Customers are Important. Answer for yourself whether raw dollars or customer service is more important to your store, and its future. Stare again in dismay at the Profit Margins. Try calculating your upper-limit affordable rent and affordable salaries along with revenue from inventory (with a side of coffee) and compare your numbers to average industry per-storefront sales.

Unique Bookstore Experiences: ZeroIntro1

Chronologically: 12345678910111213141516171819202122232425262728

##

The New Model Bookstore

What we want is The Landmark, Destination Bookstore — like Powell’s City of Books, The Strand, or Shakespeare & Co. — but since that’s not enough anymore, we also need a “hook” — hopefully the hook also involves another revenue stream [20 years ago, adding a café was the “hook”; coffee was enough] but in a post-internet age you have to bring more than that: not just a Bookstore, but a Unique Experience.

criteria: multi-use space, multiple revenue streams, destination shopping, curated collections, weekly events and big-name, newsworthy Capital-Letter-E-Events — along with something extra

##

Case Study #2: Living Memory

Let me start with an extended aside: the media we sell at retail is different from the sale of “content”.

We often conflate the two, but the sale of books [and also CDs, DVDs, computer games] via retail channels is still not quite the same as the sale of content. Oh, sure, in the 1950s there was no other way to sell content; it was intimately conjoined with the media on which it was recorded. As a result, many [most] [all?] content producers focused on the media-of-delivery, and assumed that the media equalled the message, and poured resources into the production of physical artefacts, as opposed to the production of content. The sale of music, or books, or [eventually] movies as a commodity, rather than a work of art. But that only works for so long as that one technological model applies; when the underlying game changes, the physical artefact that holds the content becomes nothing more than a curiousity, a footnote.

If one merely wants the content of a book [the e-book file, under current models] and one assigns no value to the physical artefact [the “books” I’ve been selling for years] then retail is already dead. This was the primary failure of the record stores — now all but extinct — as we saw almost the entirety of their business move online, both through piracy but more importantly through iTunes and other internet retail channels. No one needs a disc to listen to music.

Past that: retail sales of media competes not just with other goods but with itself — free broadcast and subscription cable TV, radio, and satellite offerings (both TV and Sirius XM), not to mention (but I’m going to mention) streaming video and music over the internet (free and otherwise) — the difference between “retail” and “broadcast” has disappeared. One consumes media like we consume water and air. Yes, we have to pay someone for it, but it is rare that we actually think of the infrastructure that provides our lifeblood; much of our casual, informal, personal consumption of media is done via subscription: we pay the cable bill, and that’s it.

Netflix & Cable are betting on subscription models; Apple, Microsoft, and Sony already own a substantial base of consumers through iTunes, XBox, and PSN, respectively; The Cable Co. (whichever your local happens to be) is itching to expand it’s offerings (with significant hits to your monthly bill) and the last thing any corporation wants is a free and open internet — one that could potentially spit-up the next Napster or YouTube. Yes, it’s all about movies and music now — but how long before even your choice of books is an extension of which bookstore you subscribe to?

Seems unlikely? really? Well, Kindle owners/users only get their “books” from Amazon; they don’t have the choice of other sales outlets. The e-pub format is “open”, but with 75% of the market tied up by Amazon [to date; things will change] how “open” is a format that is intentionally snubbed by the near-monopoly that claims to own the market?

Plenty of blame to go around, but I’m going to mound most of it on Amazon for being a dick. And let me expand on that: Amazon, darling, what do you lose by letting your books be read on other devices, or enabling e-pub support (used by current library systems for e-book lending) on the Kindle?

What, increased sales of Kindles is abhorrent to you? You don’t want the tacit concession of the e-reader market of Kindle as the ‘default’ e-reader device? Is monopolistic control of e-books so important that you shoot yourself in the foot (or the head) in a vain attempt to attain it? Or are you so insecure in your hardware and marketplace that you refuse to open your Kindle ecosystem to even the option of sales of competing units, and of a universe of content, because what, it will make Kindle ownership even more appealing for the vast majority of readers?

Monopolies went out of style in the 1890s (in fact are now illegal) and the current model is to put out a product that is so good imitators and late-comers just can’t compete. You can insist on a MaBell-USSteel-StandardOil model, but it only makes you look bad. Apple is in direct competition with several competitors, in a number of fields, but they don’t resort to dirty tricks – or insist on market dominance. Apple makes billions off of 15% of the market – and constantly looks for new markets to get into, and new technology that invents new markets.

The Kindle will always be an “almost” technology for as long as Amazon insists on direct control.

If nothing else, pirates will release ebooks as pdf files; readable on a kindle – or on anything else.

##

Y’all can take that and write your own editorials.

##

The point I’d like to make in this much larger debate is: It may eventually be the case that the only reason to buy entertainment on physical media is because you want to own it. Archivists, rights advocates, and fans may be the market of last resort, and the media companies who still want to sell discs (of whatever sort, type, or technology) need to engage them.

Case Study #2: Living Memory

Concept: A used record store, with used DVDs, and on top of that: a bookstore. At least when we open, it would be mostly a new book store, but also rapidly moving toward a used book store model. We all know e-bay and other secondary markets are strong and growing stronger; why not embrace the trend with both arms and a change in focus?

Related: Rare Books. Collectibles. Anything on the secondary market might be of use; we’d scour ebay and pick up anything that makes economic sense. Astoundingly, some customers still can’t be bothered to do their own internet searches and orders, and someone should capture those sales.
Relevance: Old. Treasured. Childhood memories, the comfort of the familiar, the joy of rediscovery. Not just old music and used books, but the vast selection of DVD releases that hit shelves in the past 5 years then just as quickly slipped into obscurity. If one is committed to accepting near anything & returning nothing – and populating increasingly growing shelves with the ever-growing backstock — then the only limiting factor is the amount of shelf & floor space one enjoys.

Here, Let me sell it to you: Vinyl records and old DVDs, CDs, and whatever other discs we eventually employ — sure, it could be that there is a new digital version to download and no one wants the actual physical media. But [to pull from my anime roots] say a licensor no longer permits a local-language version of a TV series to be streamed, but which also was previously released on DVD. So long as the physical media exists, there should be a storefront that offers the same for sale.

That Something Extra: Tables full of boxes full of vinyl.

Killer App: The Prisoner on DVD – or [choose your cult favorite] available [on the media of choice]

Alternate Profit Centers: One could try and work this like a bookstore, with a coffee shop and the rest, but it might be easier to go the comic-shop, gamers-nexus, used-CD-Store route. Embrace the media of the last century, and wallow in it.



Unique Bookstore Experiences: Books & Brews [case study 1 of 5]

filed under , 4 November 2010, 14:09 by

(yes, this was previously posted in part, but it was hidden at the bottom of the last post so I felt it was worthwhile to re-format and repost it)

The old book retail model doesn’t quite work anymore, not in a world with online, discounted sales of physical books and instant downloads of e-books. But some of us (myself included) aren’t ready to let go of the ‘bookstore’ quite yet, and there should be some way to make a bookstore work even as book retail [as we used to know it] is significantly marginalized and in large chunks replaced by online analogues and substitutes.

One merely [merely, as if it’s that easy] has to “rethink the box” and come up with a new way to run a bookstore.

Previously:
Study your History. Recognise your Motives. Location, Location, Location. Know your Customer Base, and your Staff. Hire folks who love books. Find your Niche. Consider your Product Lines, Stock Your Shelves, Set your main-aisle displays, consider Alternative display strategies, take a second look at What the Customers Want and Why Even Annoying Customers are Important. Answer for yourself whether raw dollars or customer service is more important to your store, and its future. Stare again in dismay at the Profit Margins. Try calculating your upper-limit affordable rent and affordable salaries along with revenue from inventory (with a side of coffee) and compare your numbers to average industry per-storefront sales.

Unique Bookstore Experiences: ZeroIntro

Chronologically: 123456789101112131415161718192021222324252627 – “28”:

##

The New Model Bookstore

What we want is The Landmark, Destination Bookstore — like Powell’s City of Books, The Strand, or Shakespeare & Co. — but since that’s not enough anymore, we also need a “hook” — hopefully the hook also involves another revenue stream [20 years ago, adding a café was the “hook”; coffee was enough] but in a post-internet age you have to bring more than that: not just a Bookstore, but a Unique Experience.

criteria: multi-use space, multiple revenue streams, destination shopping, curated collections, weekly events and big-name, newsworthy Capital-Letter-E-Events — along with something extra

##

Case Study #1: Books and Brews

Concept: Either a gastropub with books on the walls, or a bookstore that has a pub/restaurant in it instead of (or in addition to) a café
Related: Well, whatever type of bookstore you want: Call the bar MI-6 and only stock spy novels – Agatha’s could specialize in cozy mysteries and English pub fare – The Bar at the End of the Universe could be sci-fi themed (with Romulan Ale and Pan Galactic Gargle Blasters) – Straight-up Irish with something like Ulysses’s, or Joyce’s – or maybe even Dodgson’s Pub, with a Lewis Carroll theme
Relevance: Folks gotta eat. Folks like to drink.

Here, Let me sell it to you: Actually, it was a conversation I had with a friend/co-worker while we grabbed a quick meal before a Emily Giffin book-launch party, at a local gastropub called TAP [warning, flash site with music] [aside: lovely place] – being book geeks and booksellers, of course the conversation over lunch was about books, and the business – but the venue — and the fact that we were off-site for an author event — also shaped our discussion. Books & Brews as an idea took shape that afternoon. Of course, I’m pretty sure I’m already on record as saying I’d love to open up a bookstore with a bar in it (rather than a café but here is the new thing: a bar, where books are just a ‘theme’ and decorations on the walls, and a handy hook for events: book signings, launch parties? Hey, we’re already a hot spot, just come on in.

That Something Extra: Beer & Liquor
Killer App: Beer & Liquor
Alternate Profit Centers: Well, in this case, any book sales are the alternate — we keep the doors open and make the payroll off of the sales of beer, wine, and food. The “Book” side of the business can be as large as the market allows, or as large as our given storefront — even just putting a bookshelf on any and all available walls would be enough. Ideally, this would be more of a bookstore than a bar — but the reality is that one can make a lot more money off of a restaurant. This isn’t a “corporate” idea and it’s not scalable – but as a single, landmark location: this not only works, I think it would pay for itself in under a year.



Unique Experiences: An introduction, & the first of five case studies

filed under , 2 November 2010, 12:01 by

I’m writing a set of articles — a mini-series if you will — nominally part of the Rethinking the Box columns, but also something special — hence the subject line above: “unique experiences”

Previously:
Study your History. Recognise your Motives. Location, Location, Location. Know your Customer Base, and your Staff. Hire folks who love books. Find your Niche. Consider your Product Lines, Stock Your Shelves, Set your main-aisle displays, consider Alternative display strategies, take a second look at What the Customers Want and Why Even Annoying Customers are Important. Answer for yourself whether raw dollars or customer service is more important to your store, and its future. Stare again in dismay at the Profit Margins. Try calculating your upper-limit affordable rent and affordable salaries along with revenue from inventory (with a side of coffee) and compare your numbers to average industry per-storefront sales.

Chronologically: 1234567891011121314151617181920212223242526

##

In the new, post-e-book era, it’s not going to be enough to just sell books. You can stock your exhaustive shelves, hire bibliophiles, put out comfy chairs and sell a fine cuppa out of your café. You can host author signings and book clubs, do story time with the kids and “coffee talks” with the moms, reach out to your community: work with schools, churches, clubs, conferences, charities, chambers of commerce…

You can work your ass off, and still have people say, “Well, I love that you’ve been able to spend this time with me, to help me focus on just what I needed and heck, I didn’t even know about the book you recommended until you mentioned it and it’s perfect … but since you can’t beat Amazon on price I’m afraid I won’t be able to buy it from you.”

Whether it’s a single person looking for a single book, or an institutional order — or a big special event where we’d order dozens of copies of dozens of books, help you sell them, and process the returns of unsold books for you — doesn’t matter: First and often last words are “Well, why does this cost more than the price I found online?”

[facepalm]

Expertise costs money. Experience costs money. Sure, some people give it away for free but those people are nuts. In the hallowed, oft cited name of “Customer Service” I have to entertain many, many demands from visitors to my fair store, some of whom are downright snotty — and the worst of which don’t even come into the store; they insist on hassling us over the phone.

Sure, I can do computer searches that you could easily do yourself. Sure, I can order that for you. But: Just because I’m a person, someone you can actually talk to, and not an online sales site or automated voice at a toll-free number, doesn’t mean that I’ll be cheaper or faster. I can’t haggle. This isn’t “Let’s Make a Deal”. $22 worth of overnight shipping extended for free just because I didn’t happen to stock a book isn’t a “service” – it’s extortion, and you should be embarrassed for even asking.

Most folks who take advantage of my time and expertise in the name of “Customer Service” really like to stress the service part but ignore the Customer half of that: I’m willing to go the extra mile for paying customers but you are not a customer just because you have my telephone number. And this isn’t a relay: I don’t run my ass off and bend over backwards to help, just to hand the sale off to a website.

THE WEBSITE IS CHEAPER BECAUSE THEY DON’T HAVE TO PAY BOOKSELLERS! The nice folks who help you find things? The ones who put up with your crap? Remember them? I’d love to pay them more than minimum wage, but more and more the customers refuse to recognise the benefits of service, or to compensate us accordingly:

It’s not even like we charge extra for this — all we’re asking is that you pay the actual, listed price of the book. It’s right there on the cover.

##

As a bookstore, there is only one way to compete: Go Big.

More books on more shelves. Books in stock today — not available from a warehouse, but here — heck, turn the warehouse into a bookstore if that’s where the books are.

Become a landmark. Build a reputation. And of course, hire staff that help you achieve those goals.

In a world where books can be downloaded, though, and where some websites seem to be selling physical books way below cost [if I can’t explain basic retail to customers, I’m not even going to attempt a discussion of used books and secondary markets] — just having a book in stock isn’t going to be enough. When a customer can scan a barcode with her smartphone and pull up the “same” “book” for a tenth the price – and can buy it from her phone, no problem – then even the act of putting physical stock on shelves is suddenly turned on it’s ear: a book, in store, becomes just another “service” we provide to “customers” free of charge. All our careful organization, our research, our buying decisions, our merchandising; the attempt to generate a convivial atmosphere and inviting aspect, and enjoyable shopping experience — well, all that is secondary to price and booksellers (individuals, storefronts, and corporations all inclusive) might as well give up now.

##

Once upon a time, being a bookstore was enough. Bookstores were unique experiences; your town likely only had one (and maybe you had a library, too, but the bookstore was different) and very few wandered in looking for a title (a specific title, only this one will do) instead we went shopping for a new book — of course we all have our favourite authors, and genres, but it was enough that there was a book we hadn’t read yet, and we could buy and take it home today.

The internet has ruined this. I might even go so far as to say the hobby of reading — or perhaps, of reading books for the sake of reading books — is dead. 95% of customers aren’t looking for a good read, or a new book, they must have “this specific book” — it was on Glenn Beck, or reviewed by the New York Times or the Wall Street Journal, or mentioned in passing by Oprah.

Almost extinct is the process of browsing shelves and the accidental discovery. It’s not that patrons and customers don’t want bookstores — while not everyone buys books, those that do love bookstores — it’s that other factors are slowly killing us. We can’t compete on price, and if one insists on buying based solely on lowest price, we’re dead. We can’t compete on selection — or if we can, say we run our own massive warehouse and website, suddenly the issue becomes speed: “What, you can’t have that here tomorrow? What, aren’t you a bookseller? Frak, man, you’re not even trying.”

Customer expectations are unrealistic and non-negotiable — and they defect to Amazon, and other web sites, all of which suffer from the same limitations of logistics — but since it’s all click-click-click and instant gratification very few stop to think that, hey, wait, it takes a week for Amazon to get that book to me, and the bookstore said the exact same thing — why didn’t I just buy the book from the nice bookseller who recommended it to me?

##

So: it’s not enough to be a bookstore. It’s not even enough anymore to be a landmark, destination bookstore, the sort that stocks hundreds of thousands of books, and sells CDs and DVDs besides, and has a cafe with National Brand coffee — and the chairs and tables and the hands-off approach to, you know, the actual-sales-of-books-thing.

The two major and at least two regional chains all do that already, and even in communities where the major chain bookstore outpost is beloved, indeed, is being fought over — that’s still not enough to keep the doors open.

##

The New Model Bookstore

criteria: multi-use space, multiple revenue streams, destination shopping, curated collections, weekly events and big-name, newsworthy ‘events’

What we want is The Landmark, Destination Bookstore — like Powell’s City of Books, The Strand, or Shakespeare & Co. — but since that’s not enough anymore, we also need a “hook” — hopefully the hook also involves another revenue stream [20 years ago, adding a café was the “hook”; coffee was enough] but in a post-internet age you have to bring more than that: not just a Bookstore, but a Unique Experience.

18 months ago, I posted five case studies outlining specialty, niche concepts that I felt would still be viable bookstores, even moving forward into the internet era — but now e-readers throw one more monkey wrench into the works. The last five

— Cookbooks
— Mysteries
— Travel guides, photography essay, and travel writing.
— Foreign & domestic newspapers & newsweeklies, politics, current affairs, and other select non-fiction (* with a coffee shop/bar)
— and large format, full colour art, design, & photography books on all sorts of topics; the so-called “coffee table books”

are all still valid (& I plan to revisit #4 in that list) but just selling books is no longer enough.

##

A Unique Experience: Books and Brews

Concept: Either a gastropub with books on the walls, or a bookstore that has a pub/restaurant in it instead of (or in addition to) a café
Related: Well, whatever type of bookstore you want: Call the bar MI-6 and only stock spy novels – Agatha’s could specialize in cozy mysteries and English pub fare – The Bar at the End of the Universe could be sci-fi themed (with Romulan Ale and Pan Galactic Gargle Blasters) – Straight-up Irish with something like Ulysses’s, or Joyce’s – or maybe even Dodgson’s Pub, with a Lewis Carroll theme
Relevance: Folks gotta eat. Folks like to drink.

Here, Let me sell it to you: Actually, it was a conversation I had with a friend/co-worker while we grabbed a quick meal before a Emily Giffin book-launch party, at a local gastropub called TAP [warning, flash site with music] [aside: lovely place] – being book geeks and booksellers, of course the conversation over lunch was about books, and the business; but the venue — and the fact that we were off-site for an author event — also shaped our discussion. Books & Brews as an idea took shape that afternoon. Of course, I’m pretty sure I’m already on record as saying I’d love to open up a bookstore with a bar in it (rather than a café) but here is the new thing: a bar, where books are just a ‘theme’ and decorations on the walls, and a handy hook for events: book signings, launch parties? Hey, we’re already a hot spot, just come on in.

Killer App: Beer & Liquor
Alternate Profit Centers: Well, in this case, any book sales are the alternate — we keep the doors open and make the payroll off of the sales of beer, wine, and food. The “Book” side of the business can be as large as the market allows, or as large as our given storefront — even just putting a bookshelf on any and all available walls would be enough. Ideally, this would be more of a bookstore than a bar — but the reality is that one can make a lot more money off of a restaurant. This isn’t a “corporate” idea and it’s not scalable – but as a single, landmark location: this not only works, I think it would pay for itself in under a year.

[and this is 1 of 5 case studies for this topic]



The Enduring Appeal of Cheap Pulp, even in the ebook era

filed under , 23 October 2010, 02:29 by

I love comments on the blog — but I love personal, directed email more. Obviously the blog is a tax upon my time and mental effort; conversation with readers is my only recompense.

Hi Matt,

I love your blog. And reading it the other day, it occurred to me that you might be the person to ask about something that has been troubling me about book sales numbers. (I’m a bookseller, too, as well as an author — www.cassandrachan.com.) Month by month, the sales of MMs go down by a lot. August was 21%. And yet, that’s not what I’m seeing in my store. There, hardcover sales of bestsellers are solid, but otherwise I’m selling nothing but MMs and trade paperbacks. The number of customers who ask me if a hardcover book comes in paperback and then, when the answer is no, don’t buy the hardcover has risen astronomically since the economic downturn. And yet trade paper sales are usually down a bit, too, though not as much as MM.

So what’s up? I’ve thought up a couple of possible explanations, but none that satisfy me. First is that my store is an anomaly. Second is that the majority of sales are taking place online and people don’t buy MMs online because of shipping fees. In which case, I would love to see the numbers broken down into sales from physical stores and sales from online (is there such a breakdown available?)

Maybe you don’t know any of this, and maybe this email has just made your eyes cross with boredom, and if so I apologize. But if you felt like giving me some pointers, I’d appreciate it.

Thanks,
Cassandra

##

When it comes to mass market paperbacks, there are five things to remember.

Three about how (& why) they are published:

1. The very name, mass market refers to the past history of this format being sold through non-traditional outlets: newsstands, supermarkets, drug stores.
2. The format, since it was much cheaper, was used extensively by small genre publishers to reprint material that had previously been serialized in magazines: the so-called pulp paperback. As time marched on and the anthology magazine as a category began to wither and die, Mass Markets were also used (primarily by romance publishers but also by sci-fi and mystery imprints) to publish mass-market original novels — cheap editions of material from first time authors or others who might have some appeal within their genre but which weren’t expected to sell well.
3. Sales of just about anyone’s backlist, but particularly prolific NYT-Bestselling-Author types, is primarily in the mass market format. I’m sure there are some outliers in the group, and as a readership gets older they pop for more expensive trade paperbacks [easier on the eyes] but for the most part, perennial backlist titles are also mass market paperbacks.

& two additional points about the market:

4. Buyers of Mass Market paperbacks are cheapskates. Perhaps not scroogian, legendary cheapskates, but price point is their primary motivator…
5. And they read a lot – Addiction levels. Harlequin (and perhaps others?) even had subscription programs. These heavy readers tend to specialize, but they are still our most loyal customer: maybe they just jones for one author, but buy Everything that author touches, or they love cat mysteries [still don’t understand the cat mystery people], or they read epic fantasy or hard sci-fi or police procedurals or supernatural romance or spy novels or epic hard sci-fi police procedurals with a hefty dose of romance and at least the trappings of common supernatural tropes…

[he’s not a vampire, he’s from an alien species that acts exactly like vampires for whatever reason, and he’s come to Alpha Hemoragic 5 as a diplomat for the Nosphatarians – but he’s really a spy – and he’s just been framed for murder! and only brave Earth Special Agent Mary Sue knows the truth, both about the strange death of Senator McGuffin and the hot passion that burns behind and beneath the pale blue eyes and pallid skin of Mandark, Prince of The Ashenfallus Mountain — plant tongue firmly in cheek and have some fun with the proper nouns & adjectives and these things write themselves]

…and I kind of wish I were kidding about the genre-bending that is going on. Some days I can’t tell our romance & sci-fi/fantasy sections apart.

##

Mass markets have a different returns process — you might have read the admonishment on the copyright page at some point: “If purchased without a cover etc” — as retailers have only to return the cover for proper credit, and then trash the rest of the book.

I’ll give you greens & other recyclers a moment, as we need to pause anyway for the librarians and other book lovers to also shudder in horror at the process:

Yes, mass market “pulps” are so cheap, and so little valued after their sales cycle is over, that it is literally too much trouble to ship the books back. They aren’t worth the return freight charges. Mass market paperbacks are ‘destroyed’, the stripped cover returned as proof. These cheaply printed books, made of the most common newsprint-grades of paper, are doomed to an early death anyway; their pages grow yellow and brittle in as little as two decades time.

A cheap, disposable form of a book; one that will hold up to some repeated reading, and that might even be handed down from one generation to the next, but will not make it to the grandchildren. There are technical limitations built into the medium that can only be overcome with periodic and continual re-publication of the work.

Yes, indeed: the first e-books were introduced in the 1930s — except back then we called ‘em paperbacks, and it wasn’t online sales but rather sales through newsstands that was the “new media” market place.

I don’t have historical numbers, but I’d be willing to bet paperbacks saw triple digit growth through their first years as well, eventually claiming up to 9% or 10% of the market in as little as five years from their first major introduction — and here’s the modern reiteration of the hype — Anyone at Penguin [now owned by Pearson] or Pocket [now owned by Simon & Schuster] care to comment on the first decade of their sales?

Books are books are books, and we (as a literate species) have invented progressively faster and cheaper ways to produce them — and the latest twist is e-books. But from where I sit, e-books aren’t that different from the mass market paperbacks printed in the 30s, or the 60s, or 5 years ago. There has been a steady progression of books into all sorts of markets, and inflation-adjusted prices remain steady (or get just a bit cheaper) year by year.

There is a permanance to a leather-bound folio of vellum or parchment, though — or in a carefully bound modern book printed on acid free paper — when stored in a proper library, and cared for over generations. Sure, we can get a “book” today—in scant seconds with ebook downloads—for the price of a burger

[historically, paperbacks and mass market editions: also priced equal to your lunch, most places, most decades]

but past a single read: will you keep these “books”? Will you treasure them? If you treasure them enough, will you eventually want an archival copy, up to and including a leatherbound omnibus?

##

One can buy a used clunker for $500 or a Tesla Roadster for $128,000 — and both get you from point A to point B. A rolling heap and a range-limited electric model both have their trade-offs, their limitations, their advantages. Drivers instinctively know this, or quickly pick it up [given the opportunity to experience one or the other or both]

Books are a good bit cheaper than fully-electric sports cars and it could be argued that most of us have much more experience with books. In some of the arguments about e-books, though, I have to stop and think that I’m being sold an electric racer for the clunker’s price — and being pitched that this new ‘e-book’ has the best features of each, while also (quietly, secretly) being burdened with the limitations of both.

Cheap also means disposable – and replaceable only with a new cheap version. Electronic means I’m dependent on expensive hardware, and on an outlet, and on near constant hardware & software upgrades — which at some point may stop being backward-compatible.

Open standards and honest, open archival efforts offset these concerns, partly. We’re still entrusting the whole accumulated corpus of human knowledge to a format that may not survive even a generation, and reliant on a physical base [infrastructure, hardware, software, file formats, encryption & DRM & copyrights] that might cripple the whole thing even if we still know (or could figure out) how the other 99% of the New Model Library works.

##

So far my ranting is far afield of what Cassandra originally asked — Mass Market Paperbacks: apparently, still selling in bookstores; so what’s up with the trend?

First up, month-to-month and year-to-year trends are subject to outside forces [Dan Brown, Oprah, movie adaptations of Dan Brown novels followed by Tom Hanks interviews on Oprah] that have nothing to do with books-per-se and publishing is a gambler’s game to start with, and hard to build a living off of in the long term. Oh, sure, back in Epstein’s Day publishers sought out talent, and good books, and hoped that one pick out of twenty — or a hundred — ended up as a bestseller so they could earn back enough to do the same thing next year – but it hasn’t been the 1920s for ninety years now and all the publishing houses have been bought up by Media Conglomerates and all the capital-E Editors are gone — or are now Vice Presidents in charge of this or that and “Publishers” and editors-in-chief of progressively larger-in-scale but smaller-in-scope imprints — often imprints that, at least in name, used to be publishing houses in their own right before consolidation.

Good books are still coming out – but I have to wonder how much of that is in spite of the new corporate structures, not because of them.

Wow. Even trying to get back on topic, I can still manage a rant.

Anyway:

This is the oft posted presentation of numbers from publishers.org, the Association of American Publishers, who release monthly press releases with sales figures compiled from their seventy-odd members.

We all love and treasure these numbers, which is why so many [book] news sites link to them each and every month, and republish their conclusions like it’s delivered by a burning bush, or at least carved in stone. As I myself have recently pointed out, though, we often conflate publisher revenue with retail sales – and even though we all “sell” “books” it doesn’t quite work that way. [Compare for yourself: AAP numbersCensus retail numbers]

For the past two years, when it comes to bookstore sales, you’ve been able to rely on my blog for three things: a willingness to find original sources, a proclivity toward math that borders on the downright obsessive, and a drunken disregard that adds that, flavour, a certain je ne sais quoi

Here, let me process those numbers for you: so, sure, there are sales reported in the millions. Bully for publishers. Book sales are great.

But.

And.

Assuming a hardcover book price of $26, a trade paperback price of $15, a mass market paperback price of $9, and an ebook price of $10 — we can twist the AAP numbers closer toward actual units sold

And now we have a storyline.

##

Aparently ebooks were crap until January 2009. Sure, growing, etc, but not enough to impact the other book sales trends. Throughout 2009, ebooks were trending slowly up, showing much improved sales but not impacting unit sales of other formats to any degree, yet. In 2010, the whole mess goes bonkers.

So What Changed?

Was it the simultaneous introduction in November of 2009 of the Apple iPad, which pulled in the early-adopter geek audience, and the B&N nook, which similarly engaged the die-hard book [weekly mass-market buying] audience?

I’ll leave that as an exercise to the student.

We’ve only nine months of data since i- and e- took my chosen field and new-technology-a-fied it. The picture is incomplete; we’re going to need data from this upcoming holiday sales period [Nov-Dec-Jan] to square the circle and see how ebooks [bought exclusively for personal consumption; you can’t “gift” an ebook to someone yet] affects (or doesn’t) the usual sales of books during Q4.

Still, it’s a pretty graph – just what can we learn here?

If you break it down by unit sales [given assumed price points, as stated above] why yes, indeed, e-book sales exceed hardcover sales, not only in January when Amazon Famously Announced This Feat but also in July and August of this past year — though one wonders why they didn’t similarly announce that hardcover sales exceeded e-book sales in March, April, May, and June – and presumably, given larger trends, Amazon’s sales of hardcovers in April were double the sales of Kindle e-books. Hm? Amazon? Am I wrong? You have your actual numbers, all I have are industry statistics and larger sales trends. If it is so important to note the first month Kindle sales exceed hardcovers (in units, not dollars) why don’t you report All the Sales Data from every month since?

Oh, because that might make you look bad, I suppose. It’s hard to admit that even e-book sales are seasonal, and that a January spike in e-book sales might perhaps be related to recipients of gifted Kindles trying out e-books before dropping the device in a drawer, never to be used again. [the same applies equally to B&N’s nook, and to all other devices even more so]

Those of us who can read a graph and who know book store sales are seasonal, and additionally, admit we’re in a freakin’ recession, look at the numbers graphed so far and wait with baited breath for the next three months of figures, from both publishers.org and the census bureau.

And three more months of e-book numbers will also help; to date — that is to say, from September of 2009 — it looks like ebooks are cannibalizing sales of both the new hardcovers and the mass market backlist: New Hardcovers, because e-books beat them on price (often by as much as $10) and the backlist not only due to price but also accessability: you can read that 12-year-old book next week, if a bookstore orders it for you, or in 10 minutes if you buy the ebook.

There are several classes of books that don’t do well e-, yet, but both hardware and software are catching up. Comics and Graphic novels are on this wish/hit/list. I can’t say if that’s a good thing or bad thing, yet.

##

And once again I manage to riff on the given topic for long minutes without answering the damn question: Mass Market Paperbacks: apparently, still selling in bookstores; so what’s up with the trend?

Part of that is market consolidation. When was the last time you saw a stand-alone news stand? And if you have, where was this rare beast? The “Mass Market” option for books is an anachronism; today “mass market” refers only to the format [smaller paperbacks, 4×6 or thereabouts, on the cheapest grade of print stock just above Russian Toilet Paper] and not to the sales outlets: Mass Market paperbacks are books, and sold through bookstores.

Many Traditional “mass market” retailers now sell hardcovers and trade paperbacks. – and sure, the smaller pulps are still there, too, but Oprah isn’t recommending ‘em. Books have moved from a specialty retail item to a general commodity; great, as one can pick up a book, even a hardcover book (if it’s a NYT bestseller) just about anywhere, but this also means there is little-to-no distinction between the book “trade” edition and the “mass market”

With the advent of the internet, both the Book of the Month Clubs & direct subscription services are dead. yeah, sure, you can bring up the anecdotal story of the 60-year-old grandma in Omaha who still waits for books [4-6 weeks] to arrive after mailing in the tear-out coupon from the back of her last great romance read — but this was an old model even in the 1980s when I was kid. Actually, I think the advent of Big Box Bookstores in the 90s killed this publishing model off long before internet sales of physical books or even e-books were the issue:

When a quality bookstore is available in 90% of cities and suburbs, what’s the need for an alternate sales strategy or channel? Drugstore paperbacks went the way of the general store dime novels of 1890-1910.

—so, more and more, the success of bookstores as a new class of retailers, and the slow death of newsstands, and retailers like Costco and Walmart stocking hardcovers, and mail-order subscription services slowly giving way to internet sales sites — which can often sell you a trade paperback or hardcover for very close to the same price as a retail MM paperback — and we see sales of the $5-$10 mass market books declining wholesale.

Mass Market Paperback sales are down.

Since publisher revenue is not the same as reported sales of “book retail”, a source like Publishers.org reports declines in the Mass Market format because there is no “mass market” for books anymore — or at least, there’s no differentiation between the sales mix at a supermarket, a Target, a Wal-Mart, the club warehouse, or the bookstore: we all sell hardcovers and paperbacks of various types.

Perhaps counter-intuitively, one of the few remaining places to find these formally “mass market” books – is what used to be the specialty retailer: the bookstore.

The only remaining distinction between bookstores and the “mass market” is that at a bookstore, we sell books: we have a much deeper backlist of individual authors, better representation of genre titles, the abilty to special order titles, and booksellers to recommend them.

Given the economy, the customer who used to buy a hardcover, a couple of trade paperbacks, a couple of magazines, and a Mass Market format backlist title is cutting back: now they buy just the magazines (though fewer of those) and the $8 or $9 paperback – because they still love books and love reading.

So we have both the perception (in bookstores) of increased Mass Market Paperback sales, and their increased percentage of overall sales (as unit sales of hardcover books are certainly down) and a certain pickup of sales that used to go out through other channels, even while the total sales numbers for the format (for publishers) decreases.

##

Hope that answers your question, Cassandra. And thanks for the email.



A humble attempt to rein in some of the more, *exuberant*, e-book predictions.

filed under , 15 October 2010, 22:26 by

Primary Source: publishers.orgAAP Reports Publisher Book Sales for August Year to Date, E-Book Sales Comprise 9.0% of Trade Book Sales

Repeated by:
Publisher’s Weekly, Shelf Awareness, mediabistro.com, Mashable, Authorlink.com, and by digitalbookworld.com whose headline asks, Does Ebook Growth Mask Market Share Declines?

digitalbookworld.com also links to this article at the Los Angeles Times

Turns out the iPad has actually helped Amazon. Not only are sales of the Kindle device expected to grow 140% this year to nearly 5 million units from 2009, but digital book sales via the Kindle store are on track to grow 195% to $701 million in 2010, according to Cowen and Co., which released a report Monday on the digital book market.

I have no idea who Cowen & Co. are, and where they get their numbers — but $701 Million would be an average of $58 Million a month (just for Amazon, while the AAP reports to date show a record breaking high of ebook sales in July of $40.8 Million) and that seems, um, optimistic? There aren’t enough smaller publishers & independents/self publishers selling (even collectively) the millions required to make up that gap. The L.A. Times also calls Cowen on this point:

Cowen estimates Amazon currently having 76% of the ebook market, which would put the overall market at approximately $922 million, while the AAP/IDPF sales data is only tracking sales of $259.5 million year-to-date. Ebook sales of the twelve publishers they track would have to average $132.5 million/month through the end of the year to match Cowen’s projections, a highly unlikely occurrence.

My independent analysis of Amazon (based on things like Amazon’s own annual reports and a quartet of industry trade associations & tracking sites) points toward Amazon having at least $2 billion (and perhaps as much as $5 Billion, though that seems unlikely as Amazon reports total ‘media’ sales of $5.9 Billion, and that includes CDs, digital music downloads, DVDs, Blu-Ray, video on demand, and PC & console games — which in a nutshell is why my estimate of Amazon was only, only $2 Billion in books.)

I don’t know how much of Amazon’s book business is e-book downloads, but I doubt it’s anywhere near 50% yet — no matter how popular the Kindle is. 5 Million Kindles is still only one Kindle for every 60 Americans (and the Kindle is sold not just in the US, but internationally) and out of the other 59 Americans, I bet at least 2 (just 4% of the population) buy physical books through Amazon, and do so in enough numbers to make e-books (even those bought by gonzo, insane early adopters) only a fraction of the total.

It’s a growing business, sure. And that’s why it gets all this press, and the high expectations and the inflated reporting and all the rest.

Triple Digit Growth! It’s New! It’s E! It’s Digital!

Yeah… about that. I mean, sure, it’s early days yet – so of course there’s massive growth. But does no one remember the tech bubble, just 10 years past? Don’t bet the farm on ebooks.

Here’s what it looks like, to scale:

That’s for the past 30 months. Publishing is a huge industry, and ebooks are new and flash and doubling in sales each year —

and are still hardly a blip.

##

I hate to do it. I mean, I really hate to drop actual math on top of what MBAs and financial analysts do for a living; but I know books and I like to kid myself that I know numbers.

And there isn’t any money to be made telling folks that trends may be going up, but not by as much as you think. (commissions are made by making hay off of things that seem significant in the short term but which don’t pan out.)

So far, using the numbers actually reported by publishers, e-book sales are growing – in fact they are growing geometrically, but not exponentially.

Here, let me run some projections:

Given sales to date and apparent trends, I predict e-books will constitute at least $100 Million in sales and may account for as much as $180 Million each month in 2½ years time — but compared to an industry that manages $500 Million in sales per month, and often much more, and even making a comparison to only trade books and assuming any e-book sale cannibalizes other retail book sales — retail of actual books will be at least twice and more often triple e-book sales.

Sales of books have been more or less static for quite some time. Retail Sales are still more than $500 Million each and every month.

E-books are here, and the segment is growing. but the business isn’t all-E, all the time yet. If anything: e-books represent the growth of the industry while older formats and business models continue, and continue to be profitable — it isn’t e- versus book, but both, and both at the same time.

Book retail looks bad, for now, but we’re in a recession. After a couple years of recovery, ask me again what I think about the future of bookstores.



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Yes, all the links are broken.

On June 1, 2015 (after 6 years and 11 months) I needed to relaunch/restart this blog, or at least rekindle my interest in maintaining and updating it.

Rather than delete and discard the whole thing, I instead moved the blog -- database, cms, files, archives, and all -- to this subdomain. When you encounter broken links (and you will encounter broken links) just change the URL in the address bar from www.rocketbomber.com to archive.rocketbomber.com.

I know this is inconvenient, and for that I apologise. In addition to breaking tens of thousands of links, this also adversely affects the blog visibility on search engines -- but that, I'm willing to live with. Between the Wayback Machine at Archive.org and my own half-hearted preservation efforts (which you are currently reading) I feel nothing has been lost, though you may have to dig a bit harder for it.

As always, thank you for reading. Writing version 1.0 of Rocket Bomber was a blast. For those that would like to follow me on the 2.0 - I'll see you back on the main site.

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